Legal
Terms of Service
Plain-language terms for booking and paying for a repair with us.
Callouts and diagnosis
A callout includes travel to your address in our service area and a diagnosis of the fault. The callout and diagnosis charge for your area is explained when you book and is payable whether or not you go ahead with the repair.
Quotes
After diagnosis we give you a price for the repair, including parts and labour. No work beyond diagnosis is carried out until you have approved the quote. If an additional fault is found during the repair, we stop and discuss it with you before continuing.
Parts
We fit genuine parts where available and quality compatible parts where they are not, and we tell you which. Parts ordered specifically for your fridge may require a deposit, which we confirm before ordering.
Guarantee
The terms that apply to your repair and any part fitted are explained before you approve the quote. The guarantee covers the fault repaired and the part fitted; it does not cover unrelated faults, damage from power surges, misuse or further wear on an ageing unit.
Payment
Payment is due on completion of the repair, once you have seen the fridge running. Accepted payment methods are confirmed when you book.
Access and safety
Please ensure the technician can reach the fridge safely and that someone over 18 is present. We may decline to work where wiring or conditions are unsafe until they are made safe.
Independence
Harare Fridge Repairs is an independent repairer and is not affiliated with or authorised by any fridge manufacturer. Brand names on this website are used only to describe the appliances we repair.
Contact
Questions about these terms can be directed to 0782 886 252 or our WhatsApp line.